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Case Study: Topps Tiles

Case Study

HELPING OUR CLIENT TO BE FULLY STAFFED DUE TO AN UNEXPECTED RISE IN CUSTOMER ORDERS

Topps Tiles are a national retailer of domestic and commercial tiles.  Their Head Office is in Leicester along with two distribution centres.

Initially, due to the original lockdown they wanted to trial a new way of sending out samples. As their stores were closed they wanted people looking for tiles for their homes or workplaces to be able to order samples on their website and for it to be posted to them. This is something that originally was only done in their stores.  They were looking for five people to join their new samples team.

As a result of the trial, orders have seen an unexpected boom meaning that their sample team needed to be expanded to 30 to cope with demand. Roles included: Warehouse Order Pickers, MHE Operators, Stock Checkers and Warehouse Cleaners.  

HOW DID WE HELP THEM?

We went to have a site tour to understand their requirement, this is a key part of our Proven Process, and to look at the working environment to understand what type of staff was required and how we could best describe the distribution centre to potential candidates. A number of people needed to have MHE experience so we needed to ensure we found the best people with experience in a warehouse or distribution environment previously.

MARK RIDLEY, NATIONAL DISTRIBUTION CENTRE MANAGER COMMENTED:

'This was definitely a ''right place at right time'' I've worked with Thorn Baker in a previous operation in West Yorkshire. Furthermore, we had dabbled previously with a number of local agencies without any great success or confidence.

From an early stage, the team were grasping our needs and also the type of colleagues required due to the nature of the work. The site visit was very successful in putting faces to names and most importantly building a rapport and working relationship.

The teams' success rate was very good from day one. And when it wasn’t Ewelina, then Beth & the team put it right very quickly. Attention to detail and following the brief makes it easy for a business to let Thorn Baker do what they do…recruit.

We have not only established a stand-alone operation on-site built initially with Thorn Baker worker, but we've also received great support in our picking operation during what have been very difficult times but also for us record volumes going through our warehouses.'

SIMON GIMSON, BRANCH MANAGER LEICESTER COMMENTED:

'It was great to support one of Leicester’s biggest business success stories and be able to place a number of candidates with many of them gaining permanent employment, so far we've had 11 permanent placements.

The extra facilities available at Topps Tiles and the management team there are all great which makes this a very attractive assignment to potential candidates.'