Candidate Survey 2020: The Top 3 Reasons Why Our Candidates Rate Working with Us as Excellent
We pride ourselves on understanding what our candidates want. From working environments to locations, the team leave no stone unturned in providing the best experience they can. But what do our candidates think? The survey results are in...
Getting the basics right, time and time again is key. Accurate pay, on time, great jobs, long term work opportunities, regular communication - our candidates are always at the forefront of our minds.
But what do they think? As we approached the end of 2020 we wanted to take a look back and see how we've done as a team and how we can make improvements in 2021.
The top 3 results of our candidate survey are here:
1. Registration Process
A massive 87% of our candidates rated our registration process as 7+ out of 10. That's a huge number! Especially when during these times everyone has adapted to a mixture of face to face, online and video registration. To end the year with that figure is a testament to the teams' commitment to excellent communication.
This is a big one. Being paid accurately and on time is a standard that we like to think of as normal for us. Although things may happen to deal with them quickly is the key to great customer service. But our in-house payroll team have few issues in this area, you could say they smashed in in 2020. With 97% of our candidates saying that their payroll experience with us was positive it's hard to disagree.
What I think makes it special is that our candidates can call our payroll team directly to ask any questions. We've all been in a situation where we just want to speak to a real person, and at Thorn Baker Industrial Recruitment that's exactly what our candidates can do.
3. They Would Recommend Us
For me, this is the main one. If our candidates would recommend us to their friends and family we've done our job well. Word of mouth is key for us, online reviews are great but to personally recommend a business speaks volumes (literally).
Although our Google reviews do reflect this as well I'm delighted to say that 96% of our candidates would recommend us. It's a really satisfying number, for the team and for myself, especially during a global pandemic. Who could ask for more?
Although these are my top three favourite results there are more. If you'd like to see the report in full all you need to do is complete the form below.
Alternatively, if you'd like to speak with the team about how we can help you with your staffing needs, or perhaps you're looking for work - you can contact your local branch right here.