Customer Service Assistant

We are looking for an experienced Customer Services Assistant to join our clients busy team at their Warehouse in Syston, Leicester - LE7 area. 
They are an e-commerce warehouse operation for a well-known brand name selling homewares and other products
 The ideal candidate will have a minimum of 2 years Customer Services experience in a retail environment and the desire to ensure that each of our customers has an exemplary experience from the placement of an order through to aftercare.

Responsibilities and Duties:
Use of business systems to ascertain order status’ and advise accordingly.
Review, maintain and action system task lists daily – including (but not limited to) store supply, orders not processed through correctly
Review, update and maintain customer portal (Zendesk) in line with agreed company SLA
Process payments & refunds through online portals.
Liaise across business functions to ensure positive customer journey.
Organise stock transfers from store to warehouse and vice versa for customer demand.
Converse with customer via phone and email.
Always maintain exemplary levels of customer service.
Keep paperwork up to date
Operate in a safe manner complying with all health, safety and environmental requirements to ensure own and safety of others
Aid with internal and external query resolution
Keep areas of work clean and tidy to ensure operational efficiency
Make recommendations to aid efficiency and add value
Other duties as assigned and in line with business requirements

The Person:
Previous experience of Customer Services in a retail environment.
Determination to offer excellent Customer Service
Be a quick learner and able to cope in a fast-paced environment.
Positive ‘can-do’ attitude
Experience with CRM/stock systems
Good, working knowledge of Microsoft Office; particularly Excel
Excellent oral and written communication skills
Ability to work accurately and methodically
Ability to multi-task and work to deadlines
Capability to work independently and prioritise workload

You will be working 37.5 hours a week and will be split across the following team working pattern - Monday to Friday, 8am – 8pm and Saturday – 9am – 7pm so you must be able to do these hours even if you won't be doing all of them

Pay is £10ph and the position is available on an ongoing basis with permanent employment offered after a qualifying period