Customer Service Assistant

Customer Service Assistant

Thorn Baker Industrial Recruitment are looking for Customer Service Assistants to work in a Customer Service Office for a known e-commerce homeware brand in Enderby, Leicester. 

The Job:

  • Working in a Call Centre environment dealing with incoming customer queries
  • Review,  maintain and action system tasks to deal with any supply or order issues
  • Process payments and refunds
  • Deal with customers via phone and email
  • Keep paperwork up to date
  • Other general office duties are assigned and in line with business requirements
  • You will be working 8 hours per day

About You:

  • Previous customer service experience is essential
  • Call centre or Retail experience would be an advantage
  • Good telephone manner
  • Determined to offer excellent customer service
  • Experience with CRM/Stock Systems would be an advantage
  • Excellent oral and written communication skills
  • Capable of working independently and prioritise workload

Benefits of working for Thorn Baker:

  • Access to Fizz benefits – discounts and free products
  • Earn extra ££ for referring friends and family to us
  • Long establish Recruitment Business – operating since 1988
  • Full time job opportunities with regular/stable work

For further information please call the Leicester Branch on 0116 4293102 or email leicester@thornbaker.co.uk 

If this position is not the one for you, we have more great roles available.  Please email your details to leicester@thornbaker.co.uk or give us a call on 0116 4293102 or check out our other vacancies here: https://www.thornbakerindustrial.co.uk/job-search

Key Skills: Customer Service, Retail, Call Centre, Office, e-commerce