Customer Service Assistant - Syston LE7

We are looking for an experienced Customer Services Assistant to join our clients busy team at their Warehouse in Syston, Leicester - LE7.

They are an e-commerce warehouse operation for a well-known brand name selling homewares and other products

The ideal candidate will have a minimum of 2 years Customer Services experience in a retail environment and the desire to ensure that each of our customers has an exemplary experience from the placement of an order through to aftercare.

Responsibilities and Duties:

  • Use of business systems to ascertain order status’ and advise accordingly.
  • Review, maintain and action system task lists daily – including (but not limited to) store supply, orders not processed through correctly
  • Review, update and maintain customer portal (Zendesk) in line with agreed company SLA
  • Process payments & refunds through online portals.
  • Liaise across business functions to ensure positive customer journey.
  • Organise stock transfers from store to warehouse and vice versa for customer demand.
  • Converse with customer via phone and email.
  • Always maintain exemplary levels of customer service.
  • Keep paperwork up to date
  • Operate in a safe manner complying with all health, safety and environmental requirements to ensure own and safety of others
  • Aid with internal and external query resolution
  • Keep areas of work clean and tidy to ensure operational efficiency
  • Make recommendations to aid efficiency and add value
  • Other duties as assigned and in line with business requirements

The Person:

  • Previous experience of Customer Services in a retail environment.
  • Determination to offer excellent Customer Service
  • Be a quick learner and able to cope in a fast-paced environment.
  • Positive ‘can-do’ attitude
  • Experience with CRM/stock systems
  • Good, working knowledge of Microsoft Office; particularly Excel
  • Excellent oral and written communication skills
  • Ability to work accurately and methodically
  • Ability to multi-task and work to deadlines
  • Capability to work independently and prioritise workload

You will be working 37.5 hours a week and will be split across the following team working pattern - Mon – Fri 8am – 8pm and Sat – 9am – 7pm so you must be able to do these hours even if you won't be doing all of them

Rate of pay is £10ph and the position is available on an ongoing basis with permanent employment offered after a qualifying period