0116 429 3102
about 2 years ago
Our client is a Leicester based company and due to increased business, they are looking to add a European Account Manager to their existing Customer Service Team
You will be reporting to the Customer Service Manager and your main job duties will be:
Responsible for handling customer enquiries for UK and export territories and all associated administration
Responsible for progressing existing sales opportunities / quotations, creating new leads and implementation and maintenance of a sales information database
General administration and support of the customer service / sales team
Day to day management of 100+ customers
Lead generation and conversion of existing and new business sales
Handling of all customer enquiries end to end
Complaint handling and continuous improvement
Attention to detail
You must have previous customer service or care experience and be comfortable on telephone and all aspects of emails, microsoft office packages etc.
You must have the ability to be able to speak either French or German as you will be dealing with some companies and contacts in those countries
You will also be dealing with the warehouse and production areas and will learn all aspects of what they do and how they operate so that you can fully converse with clients with how things are produced to give clearer answers to them.
You need to be pro active and hands on. It isn't a job where you are sat at a desk waiting for calls and emails, you need to get stuck in and deal with different departments to get things done or samples sent out or chasing progress on an order.
Please send your cv to firstname.lastname@example.org ASAP