Technical Support Representative

  • Location


  • Sector:

    Office Support

  • Job type:


  • Salary:

    £8.30 - 8.50 per hour

  • Contact:

    Liz Quinton

  • Contact email:


  • Contact phone:


  • Job ref:


  • Published:

    over 2 years ago

  • Duration:

    Full time, 12 week Temp to Perm

  • Expiry date:


  • Start date:


Technical Support Representative


£8.30 - £8.50 ph (Temp to Perm)

Be part of a of a team within a family run company that has experienced high levels of growth over the last 3 years both in the UK and worldwide, with outstanding customer service, and communication skills, as well as a mechanical aptitude.

The Role

You will be assisting with basic repairs and answering technical service phone calls relating to woodworking machinery and associated products.

  • Provide timely feedback to customers and dealers when resolving warranty issues and answering technical questions
  • Assist in troubleshooting and diagnosing product issues as part of a team, both mechanical and electrical, including parts identification
  • Provide technical assistance and support for dealers, end users and our own company personnel
  • Identify solutions to offsite warranty issues by working with other team members and departments
  • Clearly document and record all service issues
  • Review quality complaints with other team members and report new issues to the appropriate departments in order to help improve product quality


This role would be perfect for a candidate who enjoys supporting customers with technical/mechanical problems i.e. hand tools, machinery. However, full training will be given.

  • Experience in the support service sector beneficial
  • Strong customer focus and listening skills
  • Ability to work independently or part of a team, and prioritise responsibilities and work load
  • Computer literate with a knowledge of Word ,Excel and Microsoft Office etc
  • Good team player

Job Type: 12 Week Temporary to permanent

Hours: Monday to Friday 8.45am to 5pm (4.30 finish on Friday) (37 hours week)